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Terms of Use

Effective Date: 30 January 2026

1. Acceptance of These Terms

Welcome to Zadesta.

These Terms of Use (“Terms”) govern your access to and use of the Zadesta website and any information, resources, consultations, or services made available through it.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with them, please do not use this website.

2. About Zadesta

Zadesta Ltd. (“Zadesta”, “we”, “our”, or “us”) is a management consulting firm, based in Ottawa, Ontario, Canada, that helps organisations improve processes, operations, performance, and organisational effectiveness.

The information on this website is intended to help organisations understand our services and determine whether we may be a suitable consulting partner.

3. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

  • use the website in any way that violates applicable laws or regulations
  • attempt to gain unauthorised access to our systems
  • interfere with the operation or security of the website
  • upload malicious software or code
  • impersonate another individual or organisation
  • use automated tools to scrape or harvest website content without our written permission
  • use the website in a manner that could damage Zadesta’s reputation or interfere with other users’ access

We reserve the right to suspend or restrict access where misuse is suspected.

4. Professional Information Only

The information provided on this website is intended for general informational purposes only.

Nothing on this website constitutes:

  • management advice
  • legal advice
  • financial advice
  • tax advice
  • accounting advice
  • employment advice
  • regulatory advice

No professional relationship is created simply by visiting this website, contacting us, or booking an introductory consultation.

Consulting engagements begin only after both parties have entered into a written agreement.

5. Consultation Requests

Our website may allow you to request a consultation or discovery call.

Submitting a booking request does not guarantee that we will accept an engagement.

We reserve the right to:

  • decline requests
  • reschedule consultations
  • cancel appointments where appropriate
  • determine whether our services are suitable for your needs

Any recommendations provided during an introductory consultation are general in nature unless otherwise agreed in writing.

6. Client Engagements

Where consulting services are provided, the relationship between Zadesta and the client will be governed by a separate written agreement.

If there is any inconsistency between these Terms and a signed consulting agreement, the consulting agreement will prevail.

7. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to Zadesta.

This includes:

  • text
  • graphics
  • logos
  • icons
  • images
  • videos
  • downloads
  • reports
  • methodologies
  • frameworks
  • templates
  • page layouts
  • branding
  • website design

All intellectual property rights are reserved.

8. Limited Licence

You may:

  • view website content
  • print individual pages for your own internal business reference
  • share links to our website

You may not:

  • copy substantial portions of the website
  • reproduce our methodologies
  • republish our content as your own
  • sell or distribute our materials
  • modify or create derivative works without written permission

9. User Content

If you submit information through our contact forms or other communications, you confirm that:

  • the information is accurate to the best of your knowledge
  • you have the right to provide it
  • it does not infringe another person’s rights
  • it does not contain unlawful or malicious material

You retain ownership of your information.

By submitting it, you grant us permission to use it for the purpose of responding to your enquiry and providing requested services.

10. Third-Party Services

Our website may use or link to third-party services, including:

  • appointment booking platforms
  • analytics providers
  • email providers
  • mapping services
  • payment providers (where applicable)
  • social media platforms

These services operate under their own terms and privacy policies.

We are not responsible for their content, availability, or practices.

11. Website Availability

We aim to keep the website available and accurate.

However, we do not guarantee that the website will:

  • always be available
  • always be free from errors
  • always be uninterrupted
  • always be free from viruses or other harmful components

We may modify, suspend, or discontinue any part of the website without prior notice.

12. Accuracy of Information

We make reasonable efforts to ensure that the information published on this website is accurate at the time of publication.

However, we do not warrant that all content will always be complete, current, or free from errors.

Information may change without notice.

13. Limitation of Liability

To the fullest extent permitted by law, Zadesta shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

  • use of the website
  • inability to access the website
  • reliance on website content
  • technical interruptions
  • third-party services linked from the website

Where liability cannot legally be excluded, our liability shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence where such exclusion is prohibited by law.

14. Indemnity

You agree to indemnify and hold harmless Zadesta, its directors, employees, contractors, and representatives from claims, losses, liabilities, costs, or expenses arising from your breach of these Terms or your misuse of the website.

15. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using this website, you acknowledge that you have read our Privacy Policy.

16. Artificial Intelligence

From time to time, Zadesta may use artificial intelligence tools to support research, content development, workflow improvement, analysis, or operational efficiency.

All client-facing work remains subject to appropriate human oversight and professional judgement.

Unless expressly agreed in writing, clients should not assume that deliverables are generated solely by automated systems or solely by human processes.

17. Confidentiality

Information submitted through the website before a formal consulting engagement is not automatically subject to a confidentiality agreement.

Please avoid sending confidential, proprietary, commercially sensitive, or regulated information through website forms unless we have agreed appropriate safeguards.

Where a consulting engagement is established, confidentiality obligations will be governed by the applicable service agreement.

18. International Users

Our website may be accessed from countries around the world.

Users are responsible for ensuring that their use of the website complies with the laws applicable in their jurisdiction.

19. Governing Law

These Terms, and any dispute or claim arising out of or in connection with your use of this website, shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Ontario shall have non-exclusive jurisdiction, unless otherwise agreed in writing between the parties.

Where consulting services are provided under a separate written agreement, that agreement may specify a different governing law, which will apply to those services.

Nothing in these Terms limits any mandatory consumer protections that apply under the laws of your country or region of residence.

20. Changes to These Terms

We may revise these Terms from time to time.

The updated version will be published on this page together with the revised Effective Date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

21. Contact Us

If you have questions regarding these Terms, please contact us.

Zadesta Ltd.

Website: https://zadesta.com

Email: info@zadesta.com

Contact Page: https://zadesta.com/contact

We will respond as promptly as reasonably practicable.

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