Version 2.1. Last updated: 01 April 2026
These Terms and Conditions govern participation in Zadesta Career Crucible (“ZCC”), operated by Zadesta Ltd (“Zadesta”, “we”, “our”, or “us”). By enrolling in the programme, participants (“you”, “participant”, or “client”) agree to the terms below.
Zadesta Career Crucible is a guided career acceleration system designed to support professionals pursuing stronger positioning, interviews, and career advancement across the Canada, US, and UK job markets.
ZCC is not a job placement agency, recruitment service, university programme, or guarantee of employment. Outcomes depend heavily on participant execution, consistency, responsiveness, and market conditions.
Professional advice disclaimer
ZCC is provided for educational and professional development purposes only. Nothing provided during the programme constitutes legal, immigration, financial, tax, investment, employment, or other regulated professional advice. Participants should seek independent professional advice where appropriate.
By joining ZCC, you acknowledge that:
Participants who repeatedly fail to engage, attend sessions, or complete execution activities may receive reduced support priority or removal from the cohort where necessary to protect cohort quality. Three consecutive missed sessions may lead to removal from the cohort with a partial refund at Zadesta’s discretion, calculated in accordance with Section 8.
Participants are expected to maintain respectful, professional, and constructive conduct throughout the programme.
The following behaviours may result in immediate removal without refund:
The programme fee is made up of an enrolment payment and a completion payment. Both are consideration for the coaching, review, and guidance provided through the programme. The amount of each is the amount displayed on the payment page at the time of your purchase, and is confirmed to you in the record of agreement described in Section 15.
Enrolment payment
The enrolment payment is the option you select at checkout, as displayed on the payment page at the time of purchase. The options are:
Completion payment
The completion payment is the remaining portion of the programme fee. It is not a placement, introduction, or recruitment fee. Zadesta does not source roles, introduce participants to employers, submit candidates for vacancies, or act on behalf of any employer, and no part of any fee is payment for doing so.
The completion payment works as follows:
Taxes and charges
All fees are stated in US dollars and are exclusive of any applicable sales, goods and services, harmonised, or value added taxes. Where Zadesta is required to charge such tax, it will be shown separately and added at checkout. Any currency conversion charges, card fees, or bank charges are your responsibility.
How payment is processed
Payments are processed by Stripe. Zadesta does not receive or store your full card details. Where you use a third-party extended payment provider, that arrangement is a separate contract between you and that provider, on their terms. Zadesta receives the enrolment payment at the point of purchase and is not a party to your repayment schedule with them. Questions about your repayment schedule, missed payments, or fees charged by that provider must be directed to the provider.
Payment plan
Where you select the payment plan:
Chargebacks
If you initiate a chargeback or payment dispute, we ask that you contact us first at info@zadesta.com so we can attempt to resolve the matter directly. Where a chargeback is raised while a balance is outstanding, access to sessions and materials may be suspended pending resolution.
Participants who accept a job offer are eligible for 90 days of complimentary post-job support. This support is provided at no charge as a goodwill addition to the programme and does not form part of the programme fee.
What is covered
Support is delivered as three guided group sessions covering offer handling, your first 30 days in the role, and your first 90 days. Sessions address integration into a new workplace, professional conduct expectations, navigating organisational culture, communication with managers and colleagues, and establishing yourself in the early months of a role.
What is not covered
This support is non-technical. It does not include coaching on technical skills, tools, certifications, or the technical requirements of your specific role. Where participants want that kind of help, Zadesta can arrange sessions with specialist practitioners. This is a separate paid service, quoted separately, and entirely optional. Nothing in the programme requires you to purchase it.
How to activate it
Notify Zadesta within 30 days of accepting a written offer. The 90 days run from the date you accept the offer, not from the date the programme ends. Support is available for offers accepted within six months of your cohort’s final session.
Zadesta may extend the eligibility window at its discretion, for example where a participant’s job search was interrupted by illness, caring responsibilities, parental leave, or similar circumstances. Any extension is granted case by case and does not create an entitlement for other participants.
Limits
Support is provided in a group format on a schedule set by Zadesta. It is not one-to-one advisory, ongoing career management, or a substitute for advice from your employer, a lawyer, or a licensed professional. As this support is complimentary, no refund or fee reduction arises if you do not use it, do not activate it in time, or are unable to attend a scheduled session. Zadesta may change the format of complimentary support for future cohorts, and will honour the support described here for participants already enrolled at the time of any change.
Recording for programme delivery
Live sessions, workshops, and mock interviews are recorded. Participating in recorded sessions is a condition of enrolment. These recordings are used to deliver the programme, to make sessions available to participants who could not attend, for facilitator training, for internal quality review, and for our record keeping. They are not published or shared outside the cohort and Zadesta’s team.
Marketing and promotional use
We will use your image, voice, name, or submitted work in marketing, advertising, social media, webinars, or other public materials only where you have given separate written consent. That consent is optional, is not a condition of enrolment, and you may withdraw it at any time by emailing info@zadesta.com. On withdrawal we will stop using the material in new campaigns and remove it from channels we control within 30 days, although we cannot recall materials already distributed.
Zadesta’s materials
Any frameworks, systems, templates, documents, recordings, presentations, or materials provided by Zadesta remain the intellectual property of Zadesta. Programme materials may not be resold, redistributed, copied publicly, or republished without written permission.
Your own materials
You retain ownership of your CV, portfolio, written submissions, and other work you create. You grant Zadesta a licence to use that work for the purposes set out above. Where we use participant work internally as an anonymised teaching example, we will remove identifying details.
By submitting feedback, testimonials, comments, survey responses, or reviews regarding ZCC, you grant Zadesta permission to:
Zadesta will not intentionally misrepresent participant statements. You may withdraw a testimonial at any time by emailing info@zadesta.com, and we will remove it from channels we control within 30 days.
ZCC is a limited-capacity, execution-based cohort programme. Because places are reserved in advance and cohort quality depends on controlled participation size, refunds are handled under the following policy.
Cancelling within 14 days
You may cancel your enrolment and receive a full refund by notifying us in writing at info@zadesta.com within 14 days of payment.
If you ask us to begin providing the programme within that 14-day period and your cohort starts before the period ends, you may still cancel, but we may retain a proportionate amount reflecting the sessions and materials delivered before we received your cancellation.
Where you have taken the payment plan, an approved cancellation refunds the amount paid and cancels the remaining payment schedule.
After the 14-day period
Once the 14-day period has passed and the cohort has begun:
Removal from the programme
Your statutory rights
Nothing in this section removes any cancellation or refund right you have under the consumer protection laws of your country of residence. Where those laws give you a stronger right than this section, that right applies.
Zadesta may make minor changes to session timing, facilitators, session formats, and materials, and will give reasonable notice where practical.
A material change is one that significantly reduces the number or length of sessions, or substantially alters the content or format from what was advertised. If we make a material change, we will notify you, and you may withdraw and receive a refund proportionate to the sessions not yet delivered.
If we cancel a cohort before it begins, we will offer you a place in the next available cohort or a full refund, at your choice. If we cancel after it has begun and cannot reasonably complete it, we will refund the proportion of the fee relating to sessions not delivered.
Participants must respect the privacy of fellow cohort members. Confidential personal information shared by participants during sessions must not be recorded, distributed, or discussed outside the cohort without the consent of the person concerned. Breach of this obligation may result in removal under Section 3.
Zadesta cannot guarantee complete confidentiality in live group environments, and participants should exercise their own judgement about what they choose to share.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded.
Subject to the above, Zadesta’s total aggregate liability arising out of or in connection with these Terms or your participation in ZCC is limited to the total fees you have paid. We are not liable for indirect or consequential loss, or for loss of profits, earnings, or opportunity.
Without limiting the above, Zadesta is not liable for:
Participation in the programme is voluntary and undertaken at the participant’s own discretion.
Programme communication
By registering for ZCC, you agree that Zadesta may contact you about matters necessary to deliver the programme, including session reminders, schedule changes, materials, payment matters, and feedback requests relating to your cohort. These messages are part of the service and cannot be opted out of while you are enrolled.
Marketing communication
We will send you information about future programmes, offers, events, or related opportunities only where you have given separate consent. That consent is optional, is not a condition of enrolment, and you may withdraw it at any time using the unsubscribe link in any message or by emailing info@zadesta.com.
Zadesta Ltd is the controller of your personal data. We are based in Ottawa, Ontario, Canada, and can be contacted at info@zadesta.com.
What we collect
When you submit a profile for review, we collect your name, email address, WhatsApp number, location, target roles, and the information you provide about your career situation and availability. If you enrol, we also hold payment records and any work you submit during the programme, including session recordings as described in Section 6.
Why we hold it, and on what basis
Who we share it with
We share personal data only with service providers who help us operate ZCC, including Stripe as our payment processor, any third-party extended payment provider you choose, our email and customer relationship system, our scheduling and video conferencing tools, and WhatsApp where you have given us that number. We do not sell your personal data.
Our website uses analytics and advertising technologies, including the Meta pixel. These are used only where you have accepted them through our cookie banner, and you may change your choice at any time.
How long we keep it
Applications that do not proceed are retained for up to 24 months. Participant records are retained for as long as necessary for legitimate business, tax, and legal purposes.
Your rights
You may request access to the personal data we hold about you, ask for corrections, request deletion, object to processing based on legitimate interests, request a copy of your data in portable form, or withdraw any consent you have given. Some records must be retained where we are legally required to keep them. Contact info@zadesta.com to make a request.
If you are unhappy with how we handle your data, you may complain to a supervisory authority. This is the Office of the Privacy Commissioner of Canada, the UK Information Commissioner’s Office, or the authority in your country of residence.
Full details are set out in our Privacy Policy at zadesta.com/privacy-policy.
The goal of Zadesta Career Crucible is to create a serious, execution-oriented environment focused on measurable career progress. All policies are intended to protect cohort quality, participant commitment, and the integrity of the programme.
Changes to these Terms
We may update these Terms from time to time. The version that applies to you is the version you accepted at enrolment, and we will not apply changes retroactively to your cohort except where required by law. Updated terms apply to new enrolments from the date they are published.
Fees are set out on the payment page rather than in these Terms, and may change from time to time. A change to published fees does not affect the amounts you agreed at enrolment, which are fixed by your record of agreement.
Severability
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary or removed, and the remaining provisions continue in full effect.
Entire agreement
These Terms, together with any separate written agreement for paid technical support or specialist sessions, form the entire agreement between you and Zadesta regarding ZCC.
Assignment
You may not transfer your place in a cohort to another person without our written consent. We may transfer our rights and obligations under these Terms to another entity, provided this does not reduce the programme or support you have paid for.
Notices
Notices to Zadesta should be sent to info@zadesta.com. Notices to you will be sent to the email address you provided at enrolment. It is your responsibility to keep that address current.
Record of agreement
On enrolment you will receive a copy of the Terms you accepted, including the version number and the date and time of acceptance. That record also sets out the enrolment option you selected, the enrolment payment total, the instalment schedule where one applies, and the completion payment amount. Those amounts are the ones that apply to you for the duration of your enrolment.
These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein. Any dispute arising from or relating to these Terms or participation in ZCC shall be subject to the exclusive jurisdiction of the courts of Ontario.
Nothing in these Terms removes any statutory consumer right you may have under the laws of your country of residence.
For questions regarding these terms:
Zadesta Ltd Ottawa, Ontario, Canada Email: info@zadesta.com